Who We Are

In 2012, Urban Ladder began with a simple yet powerful vision: to make a million homes beautiful. Starting with just 35 designs, we quickly discovered something remarkable through our customers’ photographs. Each home told a unique story—the same furniture piece transformed into something distinctly personal in different spaces. This revelation shaped our understanding: homes aren’t just spaces to fill; they’re canvases waiting for personal expression. Read more about Urban Ladder’s journey, core values and brand promise below.

Our Purpose

Today, we’ve evolved beyond being just a furniture retailer. We’re enablers of creativity, helping people discover the joy of creating spaces that reflect their identity.

At Urban Ladder, we believe in:

Transforming empty rooms into personal sanctuaries
Empowering customers to express their unique style
Making home design an energizing, creative pursuit
Turning square feet of possibility into beautiful realities

Our Journey: Key Milestones

2012

🚀 Founded Urban Ladder with 35 unique furniture designs

🏠 Launched operations in Bangalore

💻 Established our first online presence

2013-2014

📦 Expanded to major metropolitan cities

🌟 Reached 1000+ product catalogue milestone

💰 Secured Series A funding

🏆 Won “Best E-commerce Website of the Year”

2015-2016

🏪 Launched our first Experience Center in Bangalore

📱 Released Urban Ladder mobile app

⭐ Achieved 100,000+ happy customers

🎨 Introduced customization services

2017-2018

🌐 Expanded to 25+ cities across India

🛋️ Crossed 5000+ product catalogue

📈 Achieved significant market share in online furniture

🤝 Launched Urban Ladder for Business

2019-2020

🏆 Recognized as one of India’s Most Innovative Companies

🌿 Implemented sustainable packaging initiative

🎯 Reached 1 million+ customer milestone

💫 Expanded Experience Centers to multiple cities

2021-Present

🚀 Continued digital transformation

🌟 Enhanced AR/VR shopping experience

💚 Launched eco-friendly furniture line

🤝 Strengthened community engagement initiatives

Urban Ladder’s Core Values

Customer Obsession

We believe that customer satisfaction isn’t just a goal – it’s our foundation. Every decision we make starts with “How does this benefit our customer?” From our 24/7 support team to our post-purchase follow-ups, we ensure that your journey with Urban Ladder is nothing short of exceptional.

Honesty & Transparency

Trust is earned through actions, not words. We maintain complete transparency in our pricing, materials used, and manufacturing processes. Our product descriptions include detailed information about wood types, finishes, and maintenance requirements.

Action Orientation

In a world where talk is cheap, we prefer action. Our teams are empowered to make swift, informed decisions that benefit our customers. We believe in rapid prototyping and continuous improvement – if something can be done better, we’re already working on it.

Stepping Up

Innovation is in our DNA. Our design team regularly collaborates with international furniture experts to bring global trends to Indian homes. We’ve pioneered several industry-first features, including our 3D room planner and augmented reality furniture visualization app.

Our Promise

Every step we take is guided by our commitment to helping you create spaces that tell your story. Whether you’re furnishing your first apartment or redesigning your family home, Urban Ladder is here to transform your vision into reality—one beautiful home at a time.